Product
LiveAI writes the draft. You always approve.
When an enquiry arrives, a finished reply draft is waiting – built on your service catalog, your prices and your tone. Nothing is sent without your approval.
From enquiry to approved reply
- 1
AI reads the enquiry
What the customer needs, what information is missing, and how urgent it is.
- 2
A draft is written
The reply is built on your business profile, service catalog and knowledge – never on guessing.
- 3
You approve
The draft waits for you. Edit, approve or reject – one click.
- 4
The reply is sent
Approved replies are sent in the same email thread, and follow-up is planned automatically.
Approval as it actually looks
Amber means something is waiting for you. Green means approved. The same color grammar across the product.
Approval
Draft reply to Kari
“Hi Kari! Thanks for reaching out. For full front on a Model Y we recommend …”
Lines the AI never crosses
- Never sends on its own
- External communication requires human approval – in every automation mode.
- Never invents prices
- Prices and services come only from your catalog. If the question cannot be answered from it, it is flagged to you.
- Never guesses
- Uncertainty is escalated to a human instead of being hidden inside a confident answer.
- Everything is logged
- Every draft, edit and approval is tracked in the timeline with cost.
Built on your own business knowledge
Drafts draw on your service catalog, your opening hours, your answers to common questions and the tone you have chosen. That's why they sound like you – not like a generic chatbot.
The more knowledge you add, the more precise the drafts become. All of it is data, per business.
Have reply drafts ready when you start the day.
In the pilot you see AI drafts on your own enquiries – with full control from day one.